Terms and Conditions Max39 —
Complete Platform Usage Guide

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and max39 ("Platform", "We", "Company"). This Agreement governs your use of the website, mobile application, and all services provided by max39.

By accessing, registering, or using any part of the Max39 platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. This acceptance is an absolute requirement for using our services.

Max39 reserves the right to change, add to, or amend these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the platform following any amendment constitutes acceptance of the revised terms.

To register and use the max39 platform, you must meet the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Be an individual legally capable of entering into a binding agreement in the jurisdiction of your residence.
• Not be on any self-exclusion list or platform ban list enforced by any relevant regulatory authority.
• Have an active email address and a valid phone number for account verification purposes.
• Not an employee, business partner, or immediate family member of a Max39 employee.

Upon registration, you are required to provide truthful, accurate, and complete information. max39 reserves the right to request identity verification documents (KYC) at any time, including copies of your identification card, passport, or other supporting documents for compliance purposes. Failure to submit the requested documents within the specified timeframe may result in account suspension or closure.

You are fully responsible for the security of your account login credentials, including your username and password. Max39 recommends using a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols — and enabling two-factor authentication (2FA) available in your account settings.

You are not permitted to share your account login information with any other party, whether family members, friends, or third parties. All activity carried out through your account is your sole responsibility, regardless of whether you granted authorization or not.

Security Notice

If you suspect your account has been accessed without authorisation or has been compromised, you must immediately contact the max39 support team via live chat or our support email. max39 is not responsible for any losses incurred due to an account holder's negligence in safeguarding their login credentials.

Max39 supports multiple payment methods including FPX bank transfers, e-wallets (Touch 'n Go eWallet, GrabPay), international bank transfers, and cryptocurrencies (USDT, Bitcoin, Ethereum). All transactions are processed within the timeframe specified for your chosen payment method.

Deposit Policy

• Minimum and maximum deposit amounts are as specified on the Deposit ours.
• Deposited funds must originate from a bank account or digital wallet registered in your own name.
• Max39 does not accept third-party deposits. Any such deposits will be returned and the account in question may be suspended pending investigation.
• All deposits are subject to a verification process that may require additional confirmation in accordance with our KYC policy.

Withdrawal Policy

• Withdrawals may only be made to a verified bank account or digital wallet registered in your name.
• Withdrawal requests that meet the requirements will be processed within the timeframe specified for your chosen payment method.
• Max39 reserves the right to carry out additional verification checks for withdrawal requests that exceed certain limits.
• Any attempt to withdraw funds obtained through suspicious or fraudulent means will be blocked and reported to the relevant authorities.

Max39 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, deposit bonuses, cashback bonuses, and exclusive VIP program offers. All bonuses and promotions are subject to specific terms and wagering requirements.

General Bonus Terms

• Each bonus may only be claimed once unless otherwise stated in the relevant promotion's terms.
• Wagering requirements must be met before any bonus funds can be converted into withdrawable cash.
• Max39 reserves the right to withdraw or cancel bonuses if there is evidence of misuse, fraud, or any attempt to manipulate the bonus system.
• Bonuses may not be transferred or assigned to another member under any circumstances.
• In the event of any discrepancy in bonus terms, max39's decision is final and binding.

All games available on the max39 platform — including video slots, Live Casino, Sports Betting, and table games — operate according to their respective rules as set by licensed and legitimate game providers. The Random Number Generator (RNG) used in slot and table games has been certified by world-class independent auditors.

Player Responsibility

• Members are fully responsible for understanding the rules of each game before they start playing.
• Any settled game results cannot be disputed unless a verifiable technical fault is proven.
• Should a technical issue occur during gameplay, max39 will use server logs to determine a fair and accurate outcome.
• Any attempt to exploit vulnerabilities in the game software is strictly prohibited and will be met with firm action.

For sports betting, all odds are subject to change until the bet is confirmed in the system. Confirmed bets cannot be cancelled except under the circumstances specified in the relevant sports rules.

Max39 maintains a zero-tolerance policy toward behavior that could compromise the integrity of the platform or the comfort of other members. You agree not to engage in any of the following while using our services:

• Fraud, manipulation, or any form of illegal activity in gameplay or financial transactions.
• Using third-party software, bots, or automated tools to gain an unfair advantage.
• Colluding with other members to manipulate game outcomes.
• Using your account for money laundering or financing illegal activities.
• Harassing, threatening, or causing harm to other members through the platform's communication channels.
• Attempting to access unauthorized sections of the platform or engaging in cybersecurity breaches.

Max39 respects your privacy and is committed to protecting your personal information in accordance with the highest industry standards. The collection, storage, and use of your personal data is governed by our Privacy Policy ours, which forms part of these Terms and Conditions.

You agree that Max39 may collect and process your personal information, including name, email address, phone number, financial information, and platform usage data, for the following purposes:

• Identity verification and compliance with KYC/AML (Anti-Money Laundering) requirements.
• Process financial transactions and manage accounts.
• Improve our services and the overall user experience on the platform.
• Send account-related communications, promotions, and service updates.
• Comply with applicable legal and regulatory obligations.

Max39 will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law or as stated in our Privacy Policy.

To the extent permitted by applicable law, max39, its directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform.

Specific Exclusions

• Service disruptions due to scheduled or unplanned system maintenance.
• Losses suffered due to failure of user equipment, internet connection, or third-party systems.
• Inaccuracies in information or content provided by third-party suppliers.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

Max39 reserves the right to suspend, restrict, or terminate any member's account at any time without prior notice if there is evidence or reasonable suspicion that the member has violated any part of these Terms and Conditions, or has engaged in activity deemed harmful to the platform or other members.

In the event of account closure due to a terms violation, Max39 reserves the right to hold the account balance while an investigation is conducted. Should the investigation confirm a violation, Max39 reserves the right to forfeit those funds as damages.

Voluntary Account Closure

If you wish to voluntarily close your account, please contact our support team. Before closure, ensure there are no outstanding bonus wagering requirements and that all pending withdrawals have been fully processed.

Max39 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Any changes will take effect immediately upon publication on our official website at max39.vin.

For changes deemed significant, Max39 will endeavor to notify members via in-platform notices or registered email. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest terms in effect.

Your continued use of the max39 platform following any changes to these Terms and Conditions constitutes your acceptance of the amended terms. If you do not agree with the amendments, you must cease using the platform and close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the max39 team is ready to assist you. We operate around the clock — 24 hours a day, 7 days a week — to ensure you receive the help you need promptly.